Need help? Call customer services TOLL FREE at 1 800 565 2424
* Shipping to USA : - $25 Per small item, up to 4.5Kg. If the weight more then 4.5 kg please call to discuss any additional charges TOLL FREE at 1-800-565-2424 - Mattresses will not be shipped to U.S.A. *Shipping within Canada : - $15 per small package (ie. sheets, Mattress protector, etc.) - $35.23 per local delivery from store locations (extended charges may apply) - Free Pickup from store *Shipping other then USA or Canada, please contact us TOLL FREE at 1-800-565-2424 before placing your order
Returns & exchange
90 Night Sleep Guarantee - Receive your mattress - Sleep on it for up to 90 nights (30 nights minimum) - If you’re not completely satisfied with your new mattress, put it back in its plastic wrap (or any other protective covering) and call us TOLL FREE at 1-800-565-2424 to schedule an exchange General Information - Worldwide Mattress Outlet does not resell used mattresses. - Worldwide Mattress Outlet will not reimburse third-party shipping expenses organized. Contact us for all returns and refunds. - The 90 Night Trial begins the day your order is delivered. - Worldwide Mattress Outlet does not accept returned merchandise after the 90 Night Trial has expired. Items covered by the 90 Night Sleep Guarantee - All mattresses are fully covered with the purchase of a waterproof mattress protector. - Foundations may not be returned at any time during the 90 night trial. - Worldwide Mattress Outlet does not accept returns for opened, or incorrectly ordered products. It is your responsibility to order the correct size/type of a mattress. Exchanges - If you are not completely happy with your mattress during the trial period, you may exchange it for a different model once. If you exchange for a more expensive mattress, you will be responsible for paying the difference and the return shipping (both ways). If you exchange for a less expensive mattress, the difference will not be refunded. The 90 Night In-Home Trial will not continue to apply to your exchanged mattress. Minimum of 30 days after opening - To qualify for an exchange, you must to sleep on your mattress for AT LEAST 30 nights. - You are responsible for round trip shipping costs and restocking fees of exchanged products, which usually equals 20-30% of the product sale price. Opened products without a qualifying mattress protector are NOT ELIGIBLE FOR A REFUND. Order Cancellations - Worldwide Mattress Outlet processes orders for shipping within 24 hours of the purchase during weekdays, and on the first working day after a weekend. To cancel your order, contact us within 4-6 hours to have the best chance of stopping your order before it ships. We strive to ship orders as quickly as possible, and cannot guarantee order cancellation before shipment. - If your order has already been shipped, you may refuse the delivery, but you will be responsible for all shipping charges and restocking fees, which usually costs 20-30% of the product sale price. Physical condition of exchanged merchandise - Products must be sent back and exchanged in perfect condition, and must include original proof of purchase and all paperwork received at the time of purchase. - Product exchanges will not be granted if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not be granted if the product has been physically damaged intentionally or due to accident or neglect; including but not limited to damage by burns, cuts, water, stains, smells, bodily fluids or is otherwise abnormally soiled, used or unsanitary. - Using our qualifying waterproof mattress protector is absolutely required. Pickup and Refund - Worldwide Mattress Outlet does not offer refunds. It is company policy that all purchases are final sale and Worldwide Mattress Outlet holds the rights to refuse refund requests, cancel orders, or reject exchanged mattresses. - Once Worldwide Mattress Outlet receives your request to return your exchanged product, we will e-mail you with instructions about how to prepare the products for the return pickup. - Additional pickup charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location. Please contact us for more information. - Please allow 2-10 business days for return shipping and a new mattress to be shipped out to you. - On pick up day, please have the mattress ready on the ground floor of your house or apartment/condo building.
What’s the right amount of sleep? It differs for every person. Some people may need as much as 10 hours a night and others need much less. The average person needs 7-8 hours a night. If you find yourself sleepy during the day, you probably need more sleep at night. Or if you sleep longer on the weekends than during the week, you probably need more sleep during the week. What are some ways to get a better night’s sleep? A few key things should help. Try going to bed and getting up at the same time every day – even on the weekends. This will help keep your biological clock in sync. Develop a sleep ritual by doing the same things each night just before bed. Parents often establish a routine for their kids, but it can help adults, too. A routine cues the body to settle down for the night. Another hint: Unwind early in the evening so that worries and distractions don’t keep you from getting a good night’s sleep. Finally, create a restful sleep environment – sleep in a cool, quiet, dark room on a comfortable, supportive mattress and foundation – to get your best night’s rest. If you’re sleeping as much as you need, but still find that you’re sleepy during the day, you should consult your doctor to see if you might have a medical condition interfering with your sleep. How much sleep does the average person need? The average person needs 7-8 hours a night, but it differs for every person. Some people may need as much as 10 hours a night and others need much less. If you sleep longer on the weekends than during the week, you probably aren’t getting the sleep you need every night. Does the mattress affect how a person sleeps? Yes. The mattress has the potential either to encourage sleep or rob you of sleep. Whether your mattress is a sleep friend or a sleep foe can determine how refreshed you feel in the morning. If you’re tossing and turning more at night or if you’re waking up feeling stiff or sore after a night’s sleep, it could be a sign that your current mattress is no longer the best for you. Your body appreciates a comfortable, supportive mattress and will let you know if it’s not up to the task. Is it true that napping can be bad for you? There’s nothing wrong with taking a short nap to help refresh you during the day. But if you find you’re napping all the time, it could be a sign that you aren’t getting as much sleep as you should. Or that you’re not getting the deep, restful sleep you need at night. Why is sleep important? Sleep is a key part of a healthy lifestyle. Like eating right and exercising, sleeping well is essential to feeling your best during the day. It affects how you feel, your relationships, your productivity and your quality of life. While you sleep, your brain goes to work, consolidating the day’s learning into memory and re-energizing the body.