Call us TOLL FREE @ 1-800-565-2424
Contact us Toll Free @ 1-800-565-2424 OR support@worldwidemattressoutlet.com

Windsor

Windsor
  • Windsor East
    2575 Jefferson Blvd #519-944-3552
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  • Windsor Central
    851 Division Rd #519-966-1954
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Chatham

Chatham
  • Chatham
    940 Richmond St #519-397-9060
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Sarnia

Sarnia
  • Sarnia
    1030 Confederation St #519-704-1194
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London

London
  • London West
    99 Belmont @ Wharncliffe #226-270-1186
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Hamilton

Hamilton
  • Hamilton
    2289 Barton St. E. #905-481-0604
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St Catharines

St Catharines
  • St Catharines
    94 Dunkirk Rd #905-228-0785
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Moncton

Moncton
  • Moncton
    310 Collishaw St #506-384-1070
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Fredericton

Fredericton
  • Fredericton
    1867 Lincoln Rd #506-801-8878
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Saint John

Saint John
  • Saint John
    518 Rothesay Ave #506-803-2265
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Privacy Policy

Worldwide Mattress Outlet Website

Official Terms and Conditions and Privacy Policy

Attached are the official Terms and Conditions and Privacy Policy for the Worldwide Mattress Outlet website. It is expected that Worldwide Mattress Outlet Authorized Dealers conform to these policies. Additionally, Dealers should have privacy policies for their own websites if collecting and storing customer information, or engaging in e-mail communications with their customer database.

Privacy Policy

This is the Terms of Use and Privacy Policy of the Official Worldwide Mattress Outlet Web site, which includes, without limitation, the home page at www.worldwidemattressoutlet.com, splash pages, and all other pages under the same top level domain name, and all content thereon (the “Site”) as provided by Worldwide Mattress Outlet (“Worldwide Sleep Centre ltd., Mattress Outlet” or “we”).

By browsing and using this Site you are agreeing to be bound by the Terms of Use and Privacy Policy set forth below (the “Terms”). Worldwide Mattress Outlet reserves the right, at our discretion, to change, modify, add, or remove portions from these Terms at any time, and it is your responsibility to review the Terms each time you access this Site. Your continued use of the Site following the posting of changes to the Terms means that you accept these changes.

Please exit this Site immediately if you do not accept the Terms, or are in a jurisdiction where use of this Site is not permitted.

Use of Materials

You may print or have printed by a third party any downloadable material contained on this Site provided that the following three conditions are met: (i) the material is solely for non-commercial and personal use; (ii) no copyright or other proprietary notice is removed from the material; and (iii) the material is not altered in any manner.

Copyrights, Trademarks and Other Proprietary Rights

The content of this Site, including but not limited to trademarks, designs, logos, text, images, audio and video materials, is the property of Worldwide Mattress Outlet and its Authorized Dealers and is referred to as (“Worldwide Mattress Outlet Proprietary Material”) unless otherwise noted. Worldwide Mattress Outlet is protected by the laws of Canada, America and other countries throughout the world and under international treaties. You may not remove any copyright or other proprietary notices from Worldwide Mattress Outlet Proprietary Material. You may not display, reproduce, distribute, communicate, perform, modify, transmit, or otherwise use Worldwide Mattress Outlet Proprietary Material in any way for any public or commercial purpose, within the Authorized Dealer policies and/or without the prior and express written consent of Worldwide Mattress Outlet.

Links to Other Sites

This Site contains links to third party Web sites. These links are provided solely for your convenience. Worldwide Mattress Outlet and its affiliates do not endorse the content of any such third party Web site, have not reviewed all material linked to any such site, and are not responsible for the content of any such site. Your accessing and viewing of any such third party site is conducted at your own risk.

90 Night Sleep Guarantee

  • Receive your mattress
  • Sleep on it for up to 90 nights (30 nights minimum)
  • If you’re not completely satisfied with your new mattress, put it back in its plastic wrap (or any other protective covering) and call us.

General Information

  • Worldwide Mattress Outlet does not resell used mattresses.
  • Worldwide Mattress Outlet will not reimburse third-party shipping expenses organized. Contact us for all returns and refunds.
  • The 90 Night Trial begins the day your order is delivered.
  • Worldwide Mattress Outlet does not accept returned merchandise after the 90 Night Trial has expired.

Items covered by the 90 Night Sleep Guarantee

  • All mattresses are fully covered.
  • Foundations may not be returned at any time during the 90 night trial.
  • Worldwide Mattress Outlet does not accept returns for opened, or incorrectly ordered products. It is your responsibility to order the correct size/type of a mattress.

Exchanges

  • If you are not completely happy with your mattress during the trial period, you may exchange it for a different model once. If you exchange for a more expensive mattress, you will be responsible for paying the difference and the return shipping (both ways). If you exchange for a less expensive mattress, the difference will not be refunded. The 90 Night In-Home Trial will not continue to apply to your exchanged mattress.

Minimum of 30 days after opening

  • To qualify for an exchange, you must to sleep on your mattress for AT LEAST 30 nights.
  • You are responsible for round trip shipping costs and restocking fees of exchanged products, which usually equals 20-30% of the product sale price. Opened products without a qualifying mattress protector are NOT ELIGIBLE FOR A REFUND.

Order Cancellations

  • Worldwide Mattress Outlet processes orders for shipping within 24 hours of the purchase during weekdays, and on the first working day after a weekend. To cancel your order, contact us within 4-6 hours to have the best chance of stopping your order before it ships. We strive to ship orders as quickly as possible, and cannot guarantee order cancellation before shipment.
  • If your order has already been shipped, you may refuse the delivery, but you will be responsible for all shipping charges and restocking fees, which usually costs 20-30% of the product sale price.

Physical condition of exchanged merchandise

  • Products must be sent back and exchanged in perfect condition, and must include original proof of purchase and all paperwork received at the time of purchase.
  • Product exchanges will not be granted if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not be granted if the product has been physically damaged intentionally or due to accident or neglect; including but not limited to damage by burns, cuts, water, stains, smells, bodily fluids or is otherwise abnormally soiled, used or unsanitary.
  • Using our qualifying waterproof mattress protector is absolutely required.

Pickup and Refund

  • Worldwide Mattress Outlet does not offer refunds. It is company policy that all purchases are final sale and Worldwide Mattress Outlet holds the rights to refuse refund requests, cancel orders, or reject exchanged mattresses.
  • Once Worldwide Mattress Outlet receives your request to return your exchanged product, we will e-mail you with instructions about how to prepare the products for the return pickup.
  • Additional pickup charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location. Please contact us for more information.
  • Please allow 2-10 business days for return shipping and a new mattress to be shipped out to you.
  • On pick up day, please have the mattress ready on the ground floor of your house or apartment/condo building.

General

Worldwide Mattress Outlet makes no claims that the content of this Site is appropriate or may be downloaded outside of Canada and the United States. If you access this Site from outside of the Canada and/or the U.S., you do so at your own risk and are responsible for compliance with the laws of the country or other territory in which you are located. References to a particular product or service do not imply that Worldwide Mattress Outlet and its affiliates intend to make such products or services available in all countries. If any provision of the Terms is found to be invalid by any court having competent jurisdiction, the invalidity of any such provision shall not affect the validity of the remaining provisions of the Terms, which shall remain in full force and effect. No waiver of any provision of the Terms shall be deemed a further or continuing waiver of any such provision or any other provision.

Disclaimer of Warranties

YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THIS SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTIES THAT ACCESS TO THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THIS SITE WILL BE SECURE OR FREE OF VIRUSES OR OTHER HARMFUL MATERIAL, OR THAT INFORMATION ON THIS SITE WILL BE COMPLETE, ACCURATE OR TIMELY. WORLDWIDE MATTRESS OUTLET RESERVES THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THIS SITE OR ANY FEATURE OR PART THEREOF AT ANY TIME, WITH OR WITHOUT NOTICE.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, NEITHER WORLDWIDE MATTRESS OUTLET NOR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION ALL OFFICERS, DIRECTORS, EMPLOYEES, DEALERS AND AGENTS, SHALL BE LIABLE TO YOU FOR ANY DAMAGES, HARM OR INJURY WHATSOEVER (INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL AND PUNITIVE DAMAGES, LOST PROFITS, AND DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) ARISING FROM OR RELATING TO THE USE OF OR INABILITY TO USE THIS SITE AND ITS CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, REGARDLESS OF WHETHER OR NOT SERENITY CANADA OR ANY OF ITS AFFILIATES HAS BEEN NEGLIGENT OR HAS BEEN ADVISED OF THE POSSIBILTY OF SUCH DAMAGES.

Indemnification

You agree to defend, indemnify, and hold harmless Worldwide Mattress Outlet and its directors, officers, employees, agents and affiliates from and against any claim or demand made by any third party, and all associated liabilities, damages, costs and expenses (including but not limited to reasonable attorney’s fees), arising out of or relating to your browsing or use of this Site, content you transmit to this Site, your violation of any rights of another, or your breach of the Terms.

PRIVACY POLICY

Types of Information Collected

This Site collects from and uses information about its users. This information falls into a number of different categories:

  • The Site automatically collects certain user information which is customarily logged by Internet servers, such as the Internet Protocol (“IP”) address through which you accessed the Internet, the date and time you access this Site and the Internet address of the Web site from which you linked directly to this Site (“User IP Information”).
  • The Site may use “Cookies”, which are small data files that are placed on an individual user’s computer hard drive to enable the user to more easily communicate and interact with the Site.
  • The Site may collect user information, which does not allow identification of you, such as buying preferences or age; this information is also known as demographic or profile data (“User Anonymous Information”). User Anonymous Information is generally provided to Worldwide Mattress Outlet by users on an optional basis.
  • The Site may collect user information, which personally identifies you, such as your name, address, phone number and e-mail address (“Personal Information”). The collection of Personal Information may be through various means, such as submissions, contests and communications to the Site, orders placed by you for goods or services available from the Site, and postings to bulletin or chat areas, if any. We may aggregate or anonymize Personal Information (by removing information which could identify an individual user) in order to create User Anonymous Information.

Why and How the Site Collects and Uses Information

The reason for the collection of information on the Site and uses, which are made of the information, which is collected, depends on the nature of the information.

  • User IP information is used to measure the number of visitors to the different sections of this Site, and to help us make this Site more useful to the users. For example, we collect your IP address to help diagnose problems with our server, and to administer our Site. An IP address is a number that is assigned to your computer when you use the Internet. Your IP address does not contain any personally identifiable information about you. Your IP address is also used to help identify you during a particular session and to gather broad demographic data.
  • The Site uses Cookies to customize your experience on the Site. We also use Cookies to record how many times a user has visited our Site and what pages the user has accessed. You may, however, disallow receiving Cookies at any time through your web browser. It is not our intention to use Cookies to retrieve information that is unrelated to our Site or your interaction with our Site.
  • We may use User IP Information, Cookie information or User Anonymous Information collected on and through this Site to improve our Site, to personalize your experience on the Site and to send you information that may be of interest to you. We may share this information with others, such as advertisers interested in advertising on the Site. This information may also be used for statistical purposes or to evaluate what portions of the Site are more popular than others, determine where visitors came from, and where they go, and how long visitors stay on a particular page, or on the Site in general.
  • Worldwide Mattress Outlet and its affiliates will use Personal Information collected on and through this Site only for the purposes described in this Privacy Policy or for additional purposes which are disclosed at the time the Personal Information is collected. For example, Personal Information collected on and through the Site may be used to send you information about updates to our Site or about products and services offered from time to time by Worldwide Mattress Outlet and its Authorized Dealers and or affiliates.
  • In certain limited circumstances, we may be required or permitted by law to disclose your Personal Information, such as to the police in the course of a criminal investigation.

Sharing of Personal Information

Worldwide Mattress Outlet may disclose Personal Information to business partners, Authorized Dealers and other third parties that we believe may provide offers that may be of interest to you. The use of your Personal Information by such entities shall be subject to the privacy policies of such entities. Personal Information collected on the Site belongs to Worldwide Mattress Outlet and may be transferred to a purchaser of all or some of Worldwide Mattress Outlet’s assets or business.

In order to make the Site more enjoyable for visitors, Worldwide Mattress Outlet constantly strives to learn how users use the Site. As a result, Personal Information may be transferred to one or more third parties, such as a data processor, fulfillment agency, or advertising agency, for processing relating to these purposes.

Opting Out

You always have the ability to refuse to consent to the collection, use or disclosure of your Personal Information. In order to do, you should contact Worldwide Mattress Outlet by one of the means set out below. In some circumstances (such as contests, promotions or the purchase of goods or services), opting out may prevent us from dealing with you.

Access to Personal Information

Upon request, Worldwide Mattress Outlet will provide an individual with details of any Personal Information about him or her, which Worldwide Mattress Outlet has in its possession or control.

Contacting Worldwide Mattress Outlet

Write:
Worldwide Mattress Outlet
Attn: Customer Service Manager
2525 Jefferson Rd
Windsor, Ontario N8T 2W5
Call:1-800-565-2424
Email:worldwidemattress@gmail.com

Keeping Your Personal Information Secure

Worldwide Mattress Outlet uses commercially reasonable steps to keep any Personal Information, which it collects about you, secure from unauthorized access, deletion or alteration, but, as with any communication of Personal Information over the Internet, there is a risk that data will be intercepted or otherwise interfered with by third parties. Worldwide Mattress Outlet will have no liability to you if your Personal Information is intercepted or otherwise interfered with by third parties. You should take precautions to ensure that your Personal Information is not accessed by others; such precautions include the use of passwords and encryption and turning off your computer when you are finished using it.

Your Acceptance of this Privacy Policy

By using this Site, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our Site.
©Worldwide Mattress Outlet. All rights reserved. The Privacy Policy stated above also operates to the benefit of Worldwide Mattress Outlet; directors, officers, employees, authorized dealers, affiliates, successors, assigns or other representatives.